SAP Knowledge Base Article - Public

2677773 - SAP Jam Kudos notification not visible under the bell icon


User that receives a Kudos is not able to see the notification under the bell icon.


SAP Jam Collaboration.

Reproducing the Issue

  1. I send a Kudos to PersonA
  2. PersonA receives the email notification about it
  3. PersonA logs into bizX and see on the alert icon that there is 1 new notification regarding SAP Jam
  4. PersonA clicks on the link and is redirected to the SAP Jam notification page
  5. The page says that there is a pending notification (social update type), but it shows no information about it.


The cause of the issue is with the "Enable company-wide content creation" setting. With this setting off, kudo notifications are filtered from inboxes.


Enabling the "Enable company-wide content creation" setting will make those notifications visible.

See Also

SAP Jam Collaboration Help Guide - Kudos


Kudos, SAP Jam kudo, kudo notification, kudo alert, bell icon, Enable company-wide content creation. , KBA , kudo , bell icon , notification , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem


SAP Jam Collaboration all versions