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2678161 - Error "CollectorException: Connection test of JAX JXBPWebService client failed" While Trace Analysis Trace is not working correctly - Solution manager 7.2

Symptom

In the Diagnostics Agent log you can see the following issue :

  • #0-400#Error#com.sap.smd.e2emai#

###C0000A3203F001040000002300000EFC###com.sap.smd.e2emai########Thread[ExRun:e2emai:jobmgr_4,5,e2emai:jobmgr:ExecTG]#Plain##
[MAIJobObserver] ERROR occurred for metric collection 00000000000000000020[com.sap.smd.mai.model.collector.jxbp.JxbpMonCollector].
[EXCEPTION]
com.sap.smd.mai.model.collector.CollectorException: Connection test of JAX JXBPWebService client failed
at com.sap.smd.mai.model.collector.jxbp.JxbpWsClient.<init>(JxbpWsClient.java:81)
at com.sap.smd.mai.model.collector.jxbp.JxbpMonCollector.init(JxbpMonCollector.java:39)
at com.sap.smd.mai.model.collector.jxbp.JxbpMonCollector.collect(JxbpMonCollector.java:49)
at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
at java.lang.Thread.run(Thread.java:763)
Caused by: com.sun.xml.internal.ws.server.UnsupportedMediaException: Unsupported Content-Type: text/html; charset=utf-8 Supported ones are: [text/xml]

In Trace Analysis you might also see the following error when you upload recording traces :

xml.jpg

Disclamer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • Solution Manager 7.2
  • Trace Analysis

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-APP-TA , Trace Analysis , SV-SMG-DIA-APP , Applications , Problem

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