2678327 - Approver receives an error when approving an Offer

Approver receives either of the following error while trying to approve an offer:

1. Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: java.lang.NullPointerException: while trying to invoke the method com.successfactors.workflow.bean.RouteMapBean.hasIFSignitureStep() of a null object loaded from local variable 'routeMapBean'

2. Error while routing, Service Application exception occured. Wrapped Exception: FormRoutingException caught: No routing map found for folderMapid 0

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Recruiting Management

1. Go to offer approval > click on Approve
2. Notice either of the following error messages:

Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: java.lang.NullPointerException: while trying to invoke the method com.successfactors.workflow.bean.RouteMapBean.hasIFSignitureStep() of a null object loaded from local variable 'routeMapBean'

OR

Error while routing, Service Application exception occured. Wrapped Exception: FormRoutingException caught: No routing map found for folderMapid 0

• Error is due to the user approving/rejecting an offer associated to a "closed" Job Requisition
• If a job requisition is already closed, the corresponding offer approval form will be automatically deleted

The solution would be to reopen the job requisition, approve / reject the offer approval then set again the status of the requisition to closed.

NOTE: Please note that this has been fixed for future offer approvals, issue should not occur for the reasons listed in Cause in this KBA. Offer approvals before the b2211 release can still be affected.

2960246 - What happens to Offers when a Job Requisition is closed in Recruiting?

2946193 - Error when approving/declining Offer Approval when Job Requisition was closed and reopened – Recruiting Management

RCM-66595, offer, exception, routemapbean, FormRoutingException , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem