SAP Knowledge Base Article - Public

2678327 - Application Error When Approving Candidate Offer Detail/Offer Approval - Recruiting

Symptom

Approver receives either of the following error while trying to approve an offer:

1. Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: java.lang.NullPointerException: while trying to invoke the method com.successfactors.workflow.bean.RouteMapBean.hasIFSignitureStep() of a null object loaded from local variable 'routeMapBean'

2. Error while routing, Service Application exception occured. Wrapped Exception: FormRoutingException caught: No routing map found for folderMapid 0

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to offer approval > click on Approve
  2. Notice either of the following error messages:

Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: java.lang.NullPointerException: while trying to invoke the method com.successfactors.workflow.bean.RouteMapBean.hasIFSignitureStep() of a null object loaded from local variable 'routeMapBean'

Offer Approval.png

OR

Error while routing, Service Application exception occured. Wrapped Exception: FormRoutingException caught: No routing map found for folderMapid 0

Cause

  • Error is due to the user approving/rejecting an offer associated to a "closed" Job Requisition
  • If a job requisition is already closed, the corresponding offer approval form will be automatically deleted

Resolution

The solution would be to reopen the job requisition, approve / reject the offer approval then set again the status of the requisition to closed.

See Also

2960246 - What happens to Offers when a Job Requisition is closed in Recruiting?

2946193 - Error when approving/declining Offer Approval when Job Requisition was closed and reopened – Recruiting Management

Enhancement Request:

[Offer Approval] - Error Message in Layman's Term when Offer Approval for closed Job Requisition

Keywords

SF, success factors, RCM, Closed Job Requisition, offer approval, offer detail , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions