SAP Knowledge Base Article - Public

2678559 - RAL Logging Failed When Hiring a User From Manage Pending Hires


You are receiving "RAL logging failed..." error when trying to hire a user from manage pending hires.


SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to Manage Pending Hires
  2. Click Hire
  3. RAL Logging Failed error received


Code Defect indirectly cause by PTCH-28202 which disabled RAL (Read Access Log) for all instances (this feature was not previously delivered but some functionality was available to configure fields to Read Access Log)

The issue is due to having one or more Employee Central fields in the Succession and/or Country-Specific Succession Data Model, configured as - logreadaccess="true". Currently this setting is not supported and should be removed.


The issue is caused by a code defect. SAP SuccessFactors Development team are working on a fix for the issue. more information will be provided as soon as possible.



Currently the only available work-around is to disable readaccesslog for the fields you have enabled it for in the Succession and/or Country-Specific Succession Data Models. Once disabled, the error will no longer occur in the Manage Pending Hires wizard.

Please note that once it is disabled it cannot be re-enabled. This is to be expected as Read Access Log is not yet available to customers, and therefore all related configuration should not be enabled yet in any instance.

Via Manage Business Configuration

  1. Go to Admin Center > Manage Business Configuration
  2. Disable the "Read Access Log" (set it to "No") and save
  3. Make sure all fields you have enabled Read Access Log for, that the flag is set to No
  4. Save

Via XML Import

  1. Download the XML
  2. Make a backup copy of the XML for use at a later date when Read Access Log is enabled for customers.
  3. In the XML Editor, use the function to "Replace" and replace logreadaccess="true" with logreadaccess="false"
  4. Import the corrected XML file



RAL Logging Failed, Manage Pending Hires, ECT-103753, ECT-103790 , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Problem


SAP SuccessFactors Employee Central 1711 ; SAP SuccessFactors Employee Central 1802 ; SAP SuccessFactors Employee Central 1805