SAP Knowledge Base Article - Public

2678623 - Pricing in Contract Output Does Not Match For Item And Header

Symptom

  • When you Preview a Customer Contract, you will notice that the Contract Confirmation Preview does not have all items listed.
  • The total Net Value of the items does not correspond to the Item Net Value displayed.

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to Sales Orders workcenter.
  2. Open Customer Contracts View.
  3. Search for Contract XYZ and click on Preview button (XYZ is the ID of Contract).
  4. In Preview, you can see that some items are not listed and the Total Net Value does not match the value of the listed items.

Cause

  • Depending on Cancellation status, items are removed from the Item Net Value calculation:
    • Cancelled line items with invoice status Not Started are removed from the Item Net Value calculation.
    • Cancelled line items with invoice status In Process or Finished remains in the Item Net Value calculation.
    • Items with Cancellation status Cancellation requested remain in the Item Net Value calculation until cancellation is executed.
  • Items are removed from output, if the cancellation status is Cancelled or Cancellation Requested.
  • If the one line item is in status Cancellation Requested, it will be removed from the output, but the Value for the item is still considered in the Item Net Value calculation.

Resolution

This is system standard behavior.

See Also

Contract Wrong Language in Preview - 2422499

Keywords

Contract preview no items; No Items when Contract is Previewed ; Customer Contract; Preview Contract; , KBA , contract preview , customer contract , AP-CCP-CC , Customer Contract , Problem

Product

SAP Business ByDesign all versions