Symptom
PDF documents are unavailable in Onboarding > Document Center.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Logon to Onboarding
- Complete the New Employee Step
- Sign Documents
- Those documents are not available in Document Center
Cause
- The activity is still in progress and not yet reach "All Documents Submitted" status
- There is a condition to access the document
Resolution
Scenario 1
- In Onboarding
- Pick up the activity in the work queue
- Complete the final step
- When the final step is completed, and documents are signed by both the candidate, and manager
- The activity status will then change to "All documents Submitted" then and only then will Documents appear in Document Center
- To check the status of the activity
- Navigate to Onboarding
- Settings
- Manage Employees
- Search for the Candidate
- View the Status
Scenario 2
When Document Center access is related to divison/location or any other condition, the user will only access documents for divison/location he/she has access and all conditions must match.
It is possible to check if access to Document Center has conditions:
- Login BizX
- Go to Onboarding
- Go to Onboarding Dashboard > Security > Groups
- Check Document Center Group
- Select a group
- Click Assign and check if there are conditions
See Also
Keywords
Onboarding 1.0, Document, Submitted, PDF, Center, Forms, Missing, Unavailable, DocCenter, ONB 1.0, OBD, Condition, Group, Assign, Security , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem