SAP Knowledge Base Article - Public

2678749 - Documents Unavailable in Document Center - Onboarding 1.0


PDF documents are unavailable in Onboarding > Document Center.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Logon to Onboarding 
  2. Complete the New Employee Step
  3. Sign Documents
  4. Those documents are not available in Document Center 


  • The activity is still in progress and not yet reach "All Documents Submitted" status
  • There is a condition to access the document


Scenario 1

  1. In Onboarding
  2. Pick up the activity in the work queue
  3. Complete the final step
  4. When the final step is completed, and documents are signed by both the candidate, and manager 
  5. The activity status will then change to "All documents Submitted" then and only then will Documents appear in Document Center
  6. To check the status of the activity 
  7. Navigate to Onboarding
  8. Settings
  9. Manage Employees
  10. Search for the Candidate 
  11. View the Status
    View Status.png

Scenario 2

When Document Center access is related to divison/location or any other condition, the user will only access documents for divison/location he/she has access and all conditions must match.

It is possible to check if access to Document Center has conditions:

  1. Login BizX
  2. Go to Onboarding
  3. Go to Onboarding Dashboard > Security > Groups
  4. Check Document Center Group
  5. Select a group
  6. Click Assign and check if there are conditions

See Also

2351055 - User Relationship Restricts Access to Forms in Document Center – Onboarding 1.0


Onboarding 1.0, Document, Submitted, PDF, Center, Forms, Missing, Unavailable, DocCenter, ONB 1.0, OBD, Condition, Group, Assign, Security   , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem


SAP SuccessFactors Onboarding all versions