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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
In the standard Volume 2 - Monthly report, the value for "Handled" calls (Number field) is different from the number of "Handled" field at Agent Contact Handling Volume - Monthly
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, CCI, CRM-CCI, standard report reporting Month Volume handled Total , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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