SAP Knowledge Base Article - Public

2679731 - Application Error on Change Job and Compensation Info


When an Admin tries to make a change to an Employee's Job and Compensation Information Record with an effective date, they come across an Application Error with the following Fingerprint ID :

fingerprint= 880311575cc6ed66c70fe4636181187ed25d02f6


  •   SAP SuccessFactors HCM Core - All Versions
  •   Employee Central - All Versions

Reproducing the Issue

  1. Go to Employee's profile and select Change Job information and Compensation Info
  2. Select any Date and make changes to the data
  3. Upon saving the dialog box, you come across an Application error  : 

 errorId=2131236b-f891-4340-a5f4-90b8cd81b6ae, fingerprint=880311575cc6ed66c70fe4636181187ed25d02f6


This is because of an Invalid Effective Date set on the relevant Country Object


  •  Navigate to Manage Data -> Country and select the respective country that is tied to this user's profile
  •  Make sure that the Effective date of the record is in the past
  •  The date being selected on Change Job and Compensation Info should have a date that is on or after the Effective date of the country object

Note to SAP Product Support : Review the Internal Memo on the KBA for Splunk Logs


SF, EC, Success factors, Employee Central, null object loaded from local variable 'country' , KBA , LOD-SF-EC-JOB , Job Information , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions