SAP Knowledge Base Article - Public

2680013 - Blank Screen when Enabling Succession Features in Provisioning


***For Partners and Support***

Enabling Succession features in Provisioning results in a blank page

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**


  • SAP SuccessFactors Succession
  • Legacy and MDF Frameworks
  • Provisioning

Reproducing the Issue

1. In Provisioning, enable the below features:

Provisioning Succession Features.png

2. Click on 'Save'
3. The screen goes white/ blank screen


PositionCriticality is not correctly configured


Legacy Framework: 

In Admin Center > Configure Object Definitions:

  1. Make sure that the 'Code' says 'PositionCriticality' exactly, and is not defined with just lowercase. E.g. not 'positioncriticality' or 'positionCriticality':
  2. Make sure the 'Values' are numerical values and not letters:

Configure Object Definitions_PositionCriticality.png

Once this is set up correctly:

  1. Save > logout
  2. Go to Provisioning and enable the Succession features again. 
  3. Result: No white screen and the settings save correctly

MDF Framework:

  1. Admin Center
  2. Picklist Center
  3. Search for PositionCriticality

It should look like this:

PositionCritilaty MDF Picklist.png


Provisioning, PositionCriticality, Configure Object Definitions, Succession, Nomination Method, MDF Position , KBA , LOD-SF-SCM , Succession Management , Problem


SAP SuccessFactors Succession & Development all versions