SAP Knowledge Base Article - Preview

2680178 - Number of Tickets in Ticket Reports and Service Work Center are Different

Symptom

You run a report based on data source Ticket, you notice the number of tickets in a report do not match to the number of tickets in the Tickets view in Service work center.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket report, Data source CRMSRQHB, ticket,  irrelevant tickets, , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

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