2680314 - ExternalID for Organization Units is not Determined Properly in Request Pricing Interface

Symptom

You are triggering External Pricing call from SAP Cloud for Customer to External System like SAP ERP/S4.

But the request payload triggered from Cloud for Customer doesn't have any data passed for below fields,

RecipientSalesOrganizationID, RecipientSalesOfficeID and RecipientSalesGroupID

This leads to prices not calculated successfully as ERP/S4 systems rely on complete Sales Area to determine prices.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP HYBRIS C4C GUIDED SELLING all versions

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LO-INT-COD , CRM On Demand Integration , Problem

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