Symptom
- Before, whenever a payout has been made by an administrator, a notification mail will be sent to the respective employee for whom the account payout was made
- Only one type of email notification is being sent to employee regardless of whether time account payout record was created or edited
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central 2.0
- SAP SuccessFactors Employee Central Time Off
- People Profile 3 (PP3)
- Time Management Workbench
Resolution
Frequently Asked Questions (FAQ):
1. Why are the Time Account Payout Planned Values Notification and Time Account Payout Actual Values Notifications templates no longer available in Email Notification Template Settings?
Previous templates which were available prior to the enhancement are now renamed and new email notification templates have been added to handle email notifications for creation, editing and deletion of payout records.
1805 and older releases:
1808 Release:
Action | Old Label | New Label |
Create | Time Off Time Account Payout Planned Values Notification | Time Off Time Account Payout: Create Notification with Payout Rate Details |
Create | Time Off Time Account Payout Actual Values Notification | Time Off Time Account Payout: Create Notification |
Edit | Time Off Time Account Payout Planned Values Notification | Time Off Time Account Payout: Edit Notification with Payout Rate Details |
Edit | Time Off Time Account Payout Actual Values Notification | Time Off Time Account Payout: Edit Notification |
Delete | Time Off Time Account Payout Planned Values Notification | Time Off Time Account Payout: Delete Notification with Payout Rate Details |
Delete | Time Off Time Account Payout Actual Values Notification | Time Off Time Account Payout: Delete Notification |
2. What placeholder/tags are supported in the time account payouts email notification templates?
Existing placeholders are still available and can be used in the email notification templates:
Tag | Description |
[[RECIPIENT_NAME]] | Name of the user for whom the payout has been made |
[[SUBJECT_USER]] | Name of the user who has requested for the payout |
[[TIME_ACCOUNT]] | External Code of the Time Account Type |
[[EFFECTIVE_DATE]] | Time Account payout Posting date |
[[PAYOUT_AMOUNT]] | Quantity which has been requested for the payout |
[[PAYOUT_RATE]] | If applicable, Custom Rate/Standard rate would be populated |
[[PAYOUT_CURRENCY]] | If applicable, Currency would be populated |
[[PAYOUT_SUM]] | If applicable, Total Payout would be populated |
[[PAYOUT_UNIT_OF_MEASURE]] | If applicable, unit of measure which is maintained in pay component would be maintained |
New tags below have been added:
Tag | Description |
[[TIME_ACCOUNT_TYPE_UNIT]] | Time Account Type Unit (Days/Hours) |
[[BALANCE_AFTER_PAYOUT]] | Time Account Balance after payout has been requested |
[[BALANCE_AFTER_DELETION]] | Time Account Balance after payout has been deleted |
[[BALANCE_BEFORE_PAYOUT]] | Time Account Balance before payout has been requested |
3. What are the common tags that can be used across the time account payout email notification templates?
Tags that can be used across the different payout email notification templates are: [[RECIPIENT_NAME]], [[SUBJECT_USER]], [[TIME_ACCOUNT]], [[EFFECTIVE_DATE]], [[PAYOUT_AMOUNT]],[[TIME_ACCOUNT_TYPE_UNIT]].
4. For each time account payout admin actions, which among the new tags are supported?
For Create / Edit, only [[BALANCE_BEFORE_PAYOUT]] and [[BALANCE_AFTER_PAYOUT]] is supported.
[[BALANCE_AFTER_DELETION]] is only supported for Delete scenario.
5. Will the system send email notifications to employees?
Yes. Separate email notifications will now be sent to respective employees during creation, edit and deletion of Time Account Payout records.
Keywords
Time Account Payout, Time Account, Time Account Balance, Time Account Payout Planned Values Notification, Time Account Payout Actual Values Notifications, Time Off, Payout, Email Notification, Create, Edit, Delete, TIM-4089 , KBA , LOD-SF-EC-TIM , Time Off , How To