Business requires that when a call comes into a specific queue, some basic information about the call is displayed to the customer as a pop-up
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Display Answer Information, pop-up, queue information, caller information , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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