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SAP Knowledge Base Article - PreviewSymptom
When you create a category at a certain level, you are able to access it at lower levels as well.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Process, Object part case cause activity wrong, Ticket, Service categories, , KBA , LOD-LE-CSM-SIC , Service Issue Category , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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