2680513 - Error Message ‘Changing Changed By Customer Indicator not possible; field is read-only’ When Sending Reply to Customers

Symptom

You are trying to send a reply to a customer and receive the following error message ‘Changing Changed By Customer Indicator not possible; field is read-only’ when the ticket is in approval status.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket, Reply, Interaction, Error, read-onlytickets,reply,service,interactions , KBA , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.