SAP Knowledge Base Article - Preview

2680867 - Check if the system user is locked when configuring and LDAP user store


An LDAP user store on Identity Authentication is configured, but the end-user is getting a "Sorry, we could not authenticate you. Try again" error when attempting to log in.



  • SAP Business Technology Platform
  • Identity Authentication
  • SAP Cloud Connector
  • SAP Business Technology Platform Connectivity


Identity Authentication 1.0 ; SAP BTP, Neo environment 1.0 ; SAP Connectivity service 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform


LDAP, active directory, user store, authentication, locked system user, cloud connector, identity authentication tenant, corporate user store, incorrect credentials, IAS , KBA , BC-IAM-IDS , Identity Authentication Service , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , How To

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