SAP Knowledge Base Article - Preview

2681106 - Outlook add-in Side Panel shows CC recipient instead of main recipient


Users of the Cloud for Customer Outlook add-in perceives an issue with the add-in’s side panel, where in some cases it does not display the e-mail of the contact of e-mail’s main recipient (within the To field), but instead recognizes the CC e-mail recipient (CC is the name of the secondary recipients field, and it stands for Carbon Copy).



SAP Cloud For Customer / Sales


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Outlook, Contacts, CC, To, Side Panel. , KBA , LOD-CRM-GW-OUT , Outlook , LOD-CRM-CON , Contact , Problem

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