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SAP Knowledge Base Article - PreviewSymptom
Users of the Cloud for Customer Outlook add-in perceives an issue with the add-in’s side panel, where in some cases it does not display the e-mail of the contact of e-mail’s main recipient (within the To field), but instead recognizes the CC e-mail recipient (CC is the name of the secondary recipients field, and it stands for Carbon Copy).
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Environment
SAP Cloud For Customer / Sales
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Outlook, Contacts, CC, To, Side Panel. , KBA , LOD-CRM-GW-OUT , Outlook , LOD-CRM-CON , Contact , Problem
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