SAP Knowledge Base Article - Public

2681227 - Auto Formatting Phone Numbers Using Hyphens in Onboarding 1.0


  • The system is not formatting phone numbers in a custom panel
  • How to add dashes/hyphens to phone numbers in Onboarding


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. A candidate enters 5555551234 as the phone number in a custom panel.
  2. The system does not format the phone number as 555-555-1234.


This is the expected behavior of a custom panel.


  • Custom panels have limited functionalities, of which phone number auto format using dash (-) is part of.
  • This is standard system behavior for every customer.
  • If you'd like to see this functionality changed in a future release, please submit an Enhancement Request.


On boarding, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Product Enhancement


SAP SuccessFactors Onboarding all versions