SAP Knowledge Base Article - Public

2681348 - Contingent Worker to Permanent Hire - Workflow Approval Fails with Generic Application Error


Client is trying to hire an inactive Contingent Worker as a permanent employee. During approval, a generic application error is thrown:

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors HCM Core
  • Employee Central
  • Contingent Workforce


In this scenario the email address was causing the problem.



  1. Do not enter an email address during the hiring process.
  2. Perform the approval.
  3. Now that the employee is hired, edit their profile and add an email address.

See Also

Support Engineer please see Internal Memo


SF, success factors, EC, work order, workforce, can't approve, workflow approval fails, An application error occured , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem


SAP SuccessFactors HCM Core 1805