Symptom
Client is trying to hire an inactive Contingent Worker as a permanent employee. During approval, a generic application error is thrown:
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors HCM Core
- Employee Central
- Contingent Workforce
Cause
In this scenario the email address was causing the problem.
Resolution
Workaround:
- Do not enter an email address during the hiring process.
- Perform the approval.
- Now that the employee is hired, edit their profile and add an email address.
See Also
Support Engineer please see Internal Memo
Keywords
SF, success factors, EC, work order, workforce, can't approve, workflow approval fails, An application error occured , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem
Product
SAP SuccessFactors HCM Core 1805