2681456 - How to Create a Workflow Rule to Relase TIcket Items to ERP Automatically

Symptom

You would like to have Ticket Items that are created with ERP Rel. Status equal to Not Relevant to be automatically released to ERP.

This document considers that you would like to automate the process and the system is already integrated with ERP and the integration is working. If more information on how to proceed with integration is needed, please check the Prepackaged Integration with SAP ERP section on the SAP Cloud for Customer Help Center.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Workflow Rule ; ERP integration ; Release Items ; ERP Status ; Items ; Service and Repair , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-WKF , Ticket Workflow , LOD-CRM-WKF , Workflow , How To

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