SAP Knowledge Base Article - Public

2681526 - In The Appointment TI The Generate Summary Button is Greyed out


The Generate Summary Action is disabled in the Appointment TI even though the Appointment category is maintained in Fine-Tuning.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Appointments view.
  3. Open the Appointment DEF (DEF represents the Appointment ID).
  4. Select the Actions button.
  5. The Generate Summary Button is Disabled.


The Appointment DEF is not associated with an Account ID.


Appointment summary generation requires an associated Account. Once you add an Account to the Appointment, the Generate Summary action will be enabled.


KBA , LOD-CRM-ACT , Activities , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions