2681839 - Confirmation Message is Not Sent to C4C in Ticket Follow Up Scenario

Symptom

You are working on a service ticket in C4C and releasing time sheet in SAP ERP. However, the ERP is not sending the confirmation message to C4C. ERP Outbound IDoc type 'COD_CONFIRM_CREATEFROMDAT'/ C4C inbound message type 'FollowupDocumentFromServiceRequestCreationIn'

Environment

SAP Cloud for Customer Integration with ERP

SAP Cloud for Customer Integration with S4H

Product

SAP Cloud for Customer integration with SAP ERP all versions ; SAP ERP 6.0

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.