SAP Knowledge Base Article - Preview

2681839 - Confirmation Message is Not Sent to C4C in Ticket Follow Up Scenario

Symptom

You are working on a service Ticket in C4C and releasing time sheet in SAP ERP. However, the ERP is not sending the confirmation message to C4C. ERP Outbound IDoc type 'COD_CONFIRM_CREATEFROMDAT'/ C4C inbound message type 'FollowupDocumentFromServiceRequestCreationIn'.


Read more...

Environment

  • SAP Cloud for Customer Integration with ERP
  • SAP Cloud for Customer Integration with S4H

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Cloud for Customer integration with SAP ERP all versions ; SAP ERP 6.0

Keywords

ERP, S4H, invoicing, billing, ERP, 'COD_CONFIRM_CREATEFROMDAT', 'FollowupDocumentFromServiceRequestCreationIn' , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.