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SAP Knowledge Base Article - PreviewSymptom
When you try to change the product by deleting the Serial ID on Fiori, the product field remains grayed out.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Product; Grayed out; Serial ID; Ticket; Fiori; Delete; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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