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SAP Knowledge Base Article - PreviewSymptom
In a ticket, the e-mail interaction is not shown while using the List view functionality (Interactions tab) or in the Timeline facet.
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Environment
SAP Cloud for Customer - Fiori Client
Product
SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer core applications 1808
Keywords
Interactions, Email, List view, Tickets, missing grid view, timeline , KBA , email , interaction , list view , LOD-CRM-SRP-INT , Ticket Interactions , How To
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