SAP Knowledge Base Article - Public

2682302 - Error "The Pre Day One flag is set to true from Onboarding but could not find a valid user with the provided person-id-external xxxxx"

Symptom

  • The follow error occurs when attempting to hire a new employee from Onboarding: "The Pre Day One flag is set to true from Onboarding but could not find a valid user with the provided person-id-external <ID>"
  • This error pops up when attempting to navigate from the Identity section to Personal Information of Manage Pending Hires

 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Verify the Preday 1 option is enabled for Onboarding
  2. Navigate to Manage Pending Hires and select an employee from Onboarding
  3. Complete the 'Identity' section of the Add New Employee form and proceed to the next page, Personal Information
  4. Error occurs: "The Pre Day One flag is set to true from Onboarding but could not find a valid user with the provided person-id-external <ID>" 

Resolution

  • This is expected behavior, the configuration is not correct when integrating Preday 1 employees into Employee Central
  • Cause of the behavior: The following field is set to visibility="none" :

        <hris-field max-length="32" id="person-id-external" visibility="none">

  • To resolve, the field 'visibility' needs to be changed to one of the following options: Edit, View, or Both
  • Please note, if the above is correct, the issue is being caused by a business rule setting the visibility = none. 
    This rule will be triggered onInit, onView or onChange(field level) on the personInfo HRIS Element. 

See Also

2507544 - Employee Central - Troubleshooting Recruiting and Onboarding to Employee Central Integrations

Keywords

ECT-66963, ONB, EC, Pre-day1, person-id-external, The Pre Day One flag is set to true from Onboarding but could not find a valid user with the provided person-id-external , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-OBD-INT , Integrations with Onboarding , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions