SAP Knowledge Base Article - Public

2682398 - "Unable to fulfil request for 12288 bytes of memory space" When Replicating Product Hierarchies from ERP to C4C

Symptom

When replicating Product Hierarchies from ERP to C4C, you get the following error on Web Service Message Monitor: "Unable to fulfil request for 12288 bytes of memory space".

Environment

SAP Hybris Cloud for Customer Integration with External System

Resolution

To overcome the issue of the replication of huge amount of Product Hierarchies from ERP to C4C, please proceed as below:

  1. Execute the dedicated ABAP report to replicate product hierarchies from ERP to C4C and use the selection criteria to send only the first level of the product hierarchies in ERP. In addition to that, check the "Complete Transmission" flag, so that old product categories are deleted in C4C;
  2. Check if the replication message is posted successfully in C4C;
  3. If the message was posted successfully, execute the report again to send the second level. However, without checking the "Complete Transmission" this time. And check the if the message is posted successfully in C4C;
  4. Repeat the third step for the remaining levels.

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions