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2682456 - Workflow is not available in user's inbox


  • The work item is not getting triggered to the correct user
  • No work item available in SBWP/ My Inbox/ UWL
  • Workflow task is not showing up in user's inbox
  • You have set up agent determination on a workflow step with a container expression
  • The expression determined from the workflow container is not passed to the relevant step
  • No agent is determined for a particular step
  • You can see the error "Result of agent resolution does not agree with agents of task" in SWI1
  • Message No. SWF_RUN544
  • Message No. SWF_RUN519
  • SWIA shows 'Workitem error text' error "Error during outbound processing of IDoc packet"


agent determination.jpg

Similar case, but different workflow...this time for a Process Route workflow...
Process route.png

The full error text can be seen below...

step348.jpg  agenterrormoreinfo.jpg



  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4 HANA
  • ABAP PLATFORM - Application Server ABAP


ABAP platform all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions


SWF_WORKFLOW, WFMSTD, EVALUATE_AGENT_VIA_EXPESSION, Message No. SWF_RUN519, Message No. SWF_RUN544, triggered, started, My Inbox, SBWP, missing, approver, flow, process, user's, users, users', general task, general forwarding allowed, attributes, task, assign agents, classification, Additional Data, Agent Assignment, Maintain, task has no agent, task tsxxxxxxx has no agent, agent determination for step xxxxx failed, result of agent resolution does not agree with agents of task, agent, expression, &USADMIN&, PFTC , KBA , BC-BMT-WFM-WLC , Worklist Client , Problem

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