SAP Knowledge Base Article - Public

2682581 - The VLS Configuration is not in proper XML format


When updating or creating a new VLS Configuration the following error appears:

"Validation Error

You must correct the following error(s) before proceeding:

  • The VLS Configuration is not in proper XML format."



SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Log into Learning as an Admin User
  2. Click on System Admin > Configuration > VLS Configuration
  3. Edit or Add New Configuration
  4. Click on Apply Changes Error appears


Main Cause:

There is a typo error in the XML file. Check for an & (ampersand) in the username or password in the Configuration file.

& is a special character in the XML language.


  1. Attempt to copy in the XML Configuration template in again.
  2. Remove the & (ampersand) from the username and password. You will need to amend your password in Webex accordingly.
  3. Apply Changes.
  4. Error should no longer appear.

In case that the Username contains &, a new username will be required.

See Also

2341420 - LMS VLS (Virtual Learning Session) Knowledge Support and Tips


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SAP SuccessFactors Learning all versions