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2682617 - SMP 3.0 upgrade failing after changing the password of smpServiceUser

Symptom

After changing the smpServiceUser password from the default one, the server can't be upgraded.
Each time the upgrade fails and in the install log the following entries can be seen:

com.sap.install.smp.wizardaction.ExecSilentInstall, err, ERROR: Upgrade failed
Database interaction failed: java.sql.SQLException: JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s).
JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s).. ERROR CODE: 0. SQL State: JZ00L


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Environment

  • SAP Mobile Platform (SMP) 3.0 SP13 and above (both MBO & OData runtime)
  • SAP SQLAnywhere 17 and above
  • SAP Adaptive Server Enterprise version agnostic

Product

SAP Adaptive Server Enterprise 16.0 ; SAP Mobile Platform 3.0 ; SAP SQL Anywhere 16.0 ; SAP SQL Anywhere 17.0

Keywords

 smpServiceUser; SQLException: JZ00L; SMPServerStatusManager; , KBA , MOB-ONP , SAP Mobile Platform on Premise , Problem

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