2682913 - SAP Cloud Connector - Tunnel connection is broken - Connection reset by peer

Symptom

SAP Cloud Connector raises following network connection issue:

"Tunnel connection to subaccount xxxxxx@hana.ondemand.com is broken and cannot be used"

Following error can be seen in SCC ljs_trace / scc_core.tr file:

"#ERROR#com.sap.core.connectivity.tunnel.core.handlers.TunnelErrorHandler#tunnel-client-1-9# #Unexpected problem during tunnel processing in channel [id: xxxxxxxx, L:/xxxxx - R:xxxx]; Reason: Connection reset by peer|"

Environment

SAP BTP Cloud Platform;
SAP Cloud Connector release independent.

Product

SAP Connectivity service 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform

Keywords

Cloud Connector, Connection timed out, Tunnel connection, subaccount, broken, TCP, keepailve, IDLE, network issue, firewall, cannot be used, tunnel, processing in channel, TLS-termination, TLS, SSL inspector, SSL, error 104 - Connection reset by peer, termination, inspection, reset, connection reset, ISP, Internet service provider, peer
, KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NET , Obsolete - Formerly used for network tests , Problem

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