2683019 - Closed connection error message when attaching document in learning event editor

When a particular admin attempts to attach a document during the learning event editor for a particular user, the following error is received:

Could not roll back JDBC transaction; nested exception is java.sql.SQLRecoverableException: Closed Connection
org.springframework.transaction.TransactionSystemException: Could not roll back JDBC transaction; nested exception is java.sql.SQLRecoverableException: Closed Connection

SAP SuccessFactors Learning Management System (LMS)

Insufficient permissions or role workflow restrictions for the particular admin prevent the action.

• Have another admin with an all role perform the action successfully.
• Grant the affected admin a role with all workflows without restrictions to confirm the action can be performed successfully, then analyze or scrutinize the workflow differences based on business needs to resolve.
• Contact your Sales Associate or CSM to engage a Consulting partner or Professional Services if further help is needed to adjust workflows/roles, see KBA 2149831 for more information.

SAP SuccessFactors SF Learning LMS learning event editor attachment attach doc java stack error ticket , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CUR , Curricula , Problem