SAP Knowledge Base Article - Preview

2683023 - The system cannot verify the database logon information error during installation


  • While installing BI Platform 4.2 Sp05 on a new server, receive "The system cannot verify the database logon information" on the Configure CMS DB information screen.



  • Windows 2012/2016
  • SAP Business Intelligence Platform 4.2
  • Microsoft SQL Server 2014 as the Database for the CMS DB.


SAP BusinessObjects Business Intelligence platform 4.2


KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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