Symptom
There are continuous application errors when navigating the external career site, logging in, and applying for jobs.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to the External Career Site
- click apply on a requisition and log in
Error occurs: fingerprint=229a6d5c43e6d92f5557cc121771ba376c8a3487, errorMessage=An application error occurred. Please try again later, or notify support if the issue keeps occurring.
Cause
The field IDs for the "multiattachmentselection" field types are always expected to be one continuous string in any template. If you have a "multiattachmentselection" type field in your Application Template, for example, "cust_fieldattachment". It has to be configured as "custFieldattachment" without any special characters such as '_'.
Current configuration:
id="cust_fieldattachment" type="multiattachmentselection"
Recommended:
id="custFieldattachment" type="multiattachmentselection"
Resolution
Please make the above recommended changes, if there are further errors on the career site, please open an incident with the necessary details.
Keywords
application error, external career site, apply, 229a6d5c43e6d92f5557cc121771ba376c8a3487, multiattachmentselection, special characters, c8aae3a7dacecb56e5e412989a36332d4d226335 , KBA , LOD-SF-RCM-SYS , System Performance, Usability, Errors, Security , Problem