2683878 - Limitations on Visibility of Appointments in SAP Outlook Side Panel.

End Users will not be able to view appointments which are older than 30 days in Outlook side panel even though if they are available in C4C application.

Outlook 2010,2013,2016

1) Log into Outlook Add in

2) Launch Side panel

3) Search an account in side panel

4) In activities section of side panel, you will not be able to see appointments which are older than 30 days for an account.

5) Go to C4C application in browser and check the appointments for that account, appointments older than 30 days are visible.

This Behaviour is expected with Outlook Add in (Web access), currently appointments within 30 days and with a maximum of 100 records will only be shown in side panel.

Appointments, Outlook Add in, Appointments Not Visible, Side panel, Cloud for Customer , KBA , LOD-CRM-GW-OUT , Outlook , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions