2684085 - The Output Settings on a Sales Quote Fall-back to the Default Once the Sales Quote is Submitted

When you change the Output Settings channel in a Sales Quote and then submit it, the system rolls back to the default.

SAP Cloud for Customer

1. Go to the Sales workcenter.
2. Go to the Sales Quotes work center view.
3. Open a Sales Quote which you can submit.
4. Click Edit Output Settings in the Actions.
5. Change the recipients.
6. Click Apply.
7. Click Submit in the Actions.
8. Click Edit Output Settings in the Actions again.

Result: The system rolled back to the default Output Setting, including the recipients.

This is the expected system behavior.

If you want to keep the updated Output Setting in the Sales Quote, the Default Settings need to be adjusted.

They can be maintained from the User Interface by Selection of Form Template and Output Channel, under the Administrator workcenter, in the Input and Output Management view.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud

Edit output settings, submit, reset, roll back, default, e-mail recipient, email recipient, template, form , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions