SAP Knowledge Base Article - Public

2684129 - Timezone shown in Interview Confirmation to Interviewers email is incorrect when Outlook integration is used - Recruiting Management

Symptom

The timezone shown in the meeting invite body with Outlook Integration is incorrect.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Schedule an interview through Interview Scheduling
  2. Interviewer receives the Interviewer Confirmation to Interviewers email
  3. The timezone shown in the header and body are correct, but the meeting calendar is showing the wrong timezone

 Interviewers Timezone KBA.png

Cause

SAP is calling this API : https://learn.microsoft.com/en-us/graph/api/user-post-events?view=graph-rest-1.0&tabs=java when scheduling outlook interview. 
When calling API, SAP is passing timezone as UTC. 
The reason is that multiple interviewers can be in the meeting invite, and they may not share the same timezone.

Resolution

If you thinks that this is confusing, you can choose to disable the display the timezone within email header(this is configured on Microsoft side). 
Otherwise, you can ask Microsoft whether there is a way to display timezone in header that is different for each the meeting participant.
Since this is a Microsoft's feature and is automatically added into the email body, it's out of SAP SuccessFactors product's control.

Keywords

time-zone, e-mail, Outlook Integration, calendar, email, UTC, timezone, When:, wrong date, wrong hour, wrong timezone, wrong time, incorrect time, wrongly scheduled. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions