SAP Knowledge Base Article - Preview

2684161 - How to Link the Ticket as a Predecessor to EMail Using Data Workbench?


Your requirement is to link the EMails with Service Ticket. You want to understand which Data Workbench object supports the business use case.



SAP Hybris Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


EMail Follow up and Related Items, Service Request Item Preceeding and Follow-up Items, Ticket as Predecessor to EMail , KBA , email follow up and related items , ticket as predecessor to email , LOD-CRM-PM-SRV , C4C Product Management - Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.