SAP Knowledge Base Article - Preview

2684161 - How to Link the Ticket as a Predecessor to EMail Using Data Workbench?

Symptom

Your requirement is to link the EMails with Service Ticket. You want to understand which Data Workbench object supports the business use case.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

EMail Follow up and Related Items, Service Request Item Preceeding and Follow-up Items, Ticket as Predecessor to EMail , KBA , email follow up and related items , ticket as predecessor to email , LOD-CRM-PM-SRV , C4C Product Management - Service , Problem

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