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SAP Knowledge Base Article - PreviewSymptom
Your requirement is to link the EMails with Service Ticket. You want to understand which Data Workbench object supports the business use case.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
EMail Follow up and Related Items, Service Request Item Preceeding and Follow-up Items, Ticket as Predecessor to EMail , KBA , email follow up and related items , ticket as predecessor to email , LOD-CRM-PM-SRV , C4C Product Management - Service , Problem
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