SAP Knowledge Base Article - Preview

2684300 - The Filtering / assignment of business roles to mailforms does not work in the case of standard responses

Symptom

For standard responses, Mailform Filter / assignment does not work as expected after activating the Business Function: BF CRM_ITSM_ALERT in SFW5


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRM_ITSM_ALERT, Mailform , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CRM-MKT-ML , Direct Mailing , Problem

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