SAP Knowledge Base Article - Public

2684301 - How To - Identify if eSignature is Enabled with Outside or Remote Signing Functionality - Onboarding 1.0


  • How to identify if Onboarding uses DocuSign eSignature Remote Signing feature?
  • How to verify if Onboarding is enabled with DocuSign eSignature Outside Signing functionality?
  • Cannot use Remote signing with ClickToSign
  • Can use Embedded signing with ClickToSign
  • Form not appearing on the New Employee Step Print Package

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue



Active DocuSign eSignature Outside Signing

To confirm if Onboarding is enabled with remote signing functionality, please follow the steps below.

  1. Login to SAP SuccessFactors HCM and navigate to Onboarding
  2. In Onboarding, click the sub-menu and select Settings

    screenshot0019_ 04142019051625.png

  3. After Settings page is loaded successfully, click Features tab
  4. Find and click DocuSign eSignature under Misc section

    screenshot0036_ 04142019083821.png

  5. In DocuSign eSignature settings, if feature is activated and Add Outside Signing Support is set to "Yes", this means Remote Signing functionaility is enabled when signing PDF forms

    screenshot0037_ 04142019083839.png


DocuSign eSignature Remote Signing View

When Outside Signing is enabled, New Hire that needs to sign will receive an e-mail instructing them on how to sign their forms. See reference image below.

  • screenshot0038_ 04142019084405.png


Additional Information

  • When remote signing is enabled, the print package disabled.
  •  DocuSign with Outside Signing is an all-in solution and cannot mix signature types(ClickToSign), unless it is using embedded signing(Add outside signing is set to 'No').
  • All signed documents and documents configured for the print package are viewable directly in DocuSign
  • If you have DocuSign with Remote Signing enabled, new hires and managers can complete the New Employee Step using an iPad, iPhone (iOS 9 or higher and Mobile Safari web browser) and Android devices with Android version 4.1 and higher, and Google Chrome as the default browser
  • Forms will be signed after the last step. For example, if the new hire is supposed to sign a form after the New Employe Step, and the manager signs the form after the Orientation Step, the DocuSign form displays after the Orientation Step for both signers


Learn More...

For Customer System Admin who would like to understand DocuSign eSignature kindly review SAP SuccessFactors Onboarding Administration Guide: How to Enable DocuSign for Onboarding

See Also

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    SAP SuccessFactors, Onboarding, DocuSign, eSignature, Configuration, Expected Behavior, Single, One, Multiple, Many, More, Outside, Signing, Remote, email, e-mail, gmail, PDF, Form, OS, Orientation, NES, New employee Step, print package , KBA , LOD-SF-OBD-DSN , DocuSign , How To


    SAP SuccessFactors Onboarding all versions