SAP Knowledge Base Article - Public

2684317 - Multiple Instead of Single Envelope was generated for candidate - Onboarding 1.0


The Onboarding activity generated multiple envelopes to sign.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding


  1. SAP SuccessFactors HCM
  2.  Onboarding > Settings > Features
  3.  DocuSign eSignature
  4. If the option 'Add outside signing support' is set as 'No' the system sends each form separately to DocuSign,
  5. and as result hires will have own envelope for each form.

    KBA_0000_ 08212018_001120.png


The feature DocuSign eSignature is enabled from the start of implementation. If you see your setting is incorrect,
Kindly reach-out to the person who configured the DocuSign feature.


  • Outside Signing Support enables remote signing.
  • In order to use remote signing, customers must enable DocuSign Connect before enabling the feature in Onboarding.
  • This feature is enabled in DocuSign admin. Once you have signed in to DocuSign Admin, click Connect and on the configuration page, select Enable Connect.

See Also

SAP SuccessFactors Onboarding Administration Guide: How to Enable DocuSign for Onboarding


eSignature, DocuSign, Outside Signing options , KBA , LOD-SF-OBD-DSN , DocuSign , Problem


SAP SuccessFactors HCM Core 1805