Symptom
When Recognizing & Rewarding Someone the box/field to enter our comments or message to the approver is no longer showing up.
Environment
SuccessFactors Spot Awards: Rewards and Recognition
Reproducing the Issue
Recognize & Reward Someone with the default amount and you will only required to enter a message to the recipient(s) then it's ready to be submitted. No box/field to enter message to approver(s).
Cause
The award amount is within the recommended range. The box/field to enter message to approver(s) will only show up when you enter an award amount that is outside the guideline (greater than the maximum award amount).
Any award amount outside the guideline (greater than the maximum award amount) requires approval and justification must be provided in the "Message to Approver(s)" box/field.
Resolution
For the "Message to Approver(s)" box/field to show up the award amount must outside the guideline (greater than the maximum award amount).
See Also
2518414 - Spot Awards – Why not all Guidelines is working
2344743 - Spot Awards - "Error Occurred! Please contact your system administrator for assistance" displayed when importing the Guidelines File
Keywords
message to approver, award , KBA , LOD-SF-RNR-SYS , System Performance , Problem