SAP Knowledge Base Article - Preview

2684828 - How To Return An Incident To Provider Which Has The Status In Process - Requester Action

Symptom

An incident in your system has the status 'In Process - Requester Action' and has a processor ABC (ABC represents the processor name) and a requestor DEF DEF represents the requester name).

You want to know how to send the incident from the requester (internal user on your side) to the provider (SAP).


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Incident, process incidents, track incidents, Send to provider, cannot Send to provider, status In Process - Requester Action, In Bearbeitung - Aktion des Anforderers , KBA , AP-LM-AM-INC , Incident-Uis , How To

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