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SAP Knowledge Base Article - PreviewSymptom
An Case in your system has the status 'In Process - Requester Action' and has a processor ABC (ABC represents the processor name) and a requestor DEF represents the requester name).
You want to know how to send the Case from the requester (internal user on your side) to the provider (SAP).
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Environment
SAP Cloud for Customer
SAP Business ByDesign
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
case, process cases, track cases, Send to provider, cannot Send to provider, status In Process - Requester Action , KBA , in process - requester action , send to provider , AP-LM-AM-INC , Incident-Uis , SRD-CC-CI-CCS , ByD Service Control Center , How To
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