SAP Knowledge Base Article - Public

2684899 - "Your SMS was not sent to candidate" error shows when you contact candidate - Recruiting Management


When you click on "Contact Candidate" from an application and try to send a mail to candidate, it shows "Your SMS was not sent to candidate".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Recruiting>Job Requisitions
  2. Click on any job requisition
  3. Click on any application
  4. Click on "Contact Candidate" on top right hand corner of application
  5. Contact via>SMS
  6. Select Template and provide content to SMS body
  7. Click "Next"
  8. Click "I'm Done"
  9. The following error appears: "Your SMS was not sent to candidate":2.png


There are 3 possible causes:

  1. The credentials and/or the URL aren't properly filled.
  2. The Candidate Opt-in SMS trigger is not enabled.
  3. SMS enabled in Manage Recruiting Settings page, but Mail Candidate permission is only grant to a specific role in job requisition template


For cause 1:

  1. Admin Center>Manage Recruiting Settings
  2. Short Message Service (SMS)
  3. Verify that the credentials and URL are correct. Double check any space accidentally saved at the end of the information or if there are any lower/upper case in the wrong character.

For cause 2:

  1. Admin Center>Manage Recruiting Email Templates.
  2. Create a new template.
  3. Enable the SMS Status and fill out SMS Body then save the template
  4. Go to Recruiting Email Triggers
  5. Enable the Candidate Opt-in SMS trigger and link the new template created.

For cause 3, you need to provide write permission for the candidateEmail in job requisition template for the desired role:

<candidate-email-permission type="candidateEmail">
<description><![CDATA[Recruiters can email candidate.]]></description>

See Also

2664743 - How to edit read/write permission for candidate application fields

2393521 - Permission for recruiting operators to email candidates from candidate application


mail, short, message, service

, KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions