SAP Knowledge Base Article - Public

2685107 - Custom Email Notification is not Displaying Values for Some Fields


Document generation, custom email notificaiton is not displaying any values for some fields like Unit and Division already mappend in Manage Document Template Mapping.


Employee Central

Document Generation

Reproducing the Issue

  1. Request time off>A custom email notification will be triggered to manager.
  2. Placeholders Division and Unit were created and mapped, however in the email notification they show no data and only ',,' simbol.


User did not have enabled the permissions for Unit and Division under Manage Permission Roles> User permission >Employee Data.  Once this is enabled the data that belongs to the fields will be visible as expected.


',,,' shown in custom email notification, fields will no show any data in custom email notification, manage document template mapping not respected for some fields. , KBA , LOD-SF-EC-DOC , Document Generation , Problem


SAP SuccessFactors Employee Central all versions