2685240 - Session timeout message - System behaviour when SSO SAML v2 is enabled

• What is the behaviour when a users session times out?
• Can we set a redirect for when a users session times out?
• Can we force the users IDP session to be killed when their SuccessFactors session expires?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HXM Suite

1. A users session has timed out.
2. They are prompted with the below pop-up

• The SuccessFactors BizX suite has a hard default setting of 30 minutes timeout on no activity.
• This applies to all cloud clients and cannot be changed at all, no exceptions as there is no instance level capability.
• See KBA 2088893 - System: 30 minute Session Timeout - BizX Platform

The user has two options.

• Clicking "Close" 
• The users session in SF has now expired but their IDP session is still active.
• If the user clicks on the "Close" button, the page they are currently on will be available to for read-only purposes.

OR

• Clicking "Login"
• The users session in SF has now expired but their IDP session is still active.
• If the user clicks on the "Login" the user will be routed to the session timeout redirect URL in place in provisioning. See KBA 2278269

Note: If there is no session timeout redirect URL configured in provisioning and the user clicks "Login", users will be redirected to the default company login screen.

Session timeout, redirect, re-direct, start page, login page, error, session, timed, , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem