2685240 - Session timeout message - System behaviour when SSO SAML v2 is enabled

• What is the behaviour when a users session times out?
• Can we set a redirect for when a users session times out?
• Can we force the users IDP session to be killed when their SuccessFactors session expires?

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SAP SuccessFactors HXM Suite

1. A users session has timed out.
2. They are prompted with the below pop-up with the message: "Your session has expired. If you have any unsaved data, close this message and copy the data before logging in again. If not, please log in again now."

• The SuccessFactors BizX suite has a hard default setting of 30 minutes timeout on no activity.
• This applies to all cloud clients and cannot be changed at all, no exceptions as there is no instance level capability.
• See KBA 2088893 - System: 30 minute Session Timeout - BizX Platform

The user has two options.

• Clicking "Close" 
• The users session in SF has now expired but their IDP session is still active.
• If the user clicks on the "Close" button, the page they are currently on will be available to for read-only purposes.

OR

• Clicking "Login"
• The users session in SF has now expired but their IDP session is still active.
• If the user clicks on the "Login" the user will be routed to the session timeout redirect URL in place in provisioning. See KBA 2278269

Note:

• If there is no session timeout redirect URL configured in provisioning and the user clicks "Login", users will be redirected to the default company login screen.
• If there is an “customized timeout” in instance  –  than the SLO (single log out) will be triggered  instead of the time out dialog and no  Login/Close pop up appears during end of the session .This is expected behavior  and if  we  change it back to default timeout, following that the session timeout popup & respective redirection should work.

Session timeout, redirect, re-direct, start page, login page, error, session, timed, "Your session has expired. If you have any unsaved data, close this message and copy the data before logging in again. If not, please log in again now.", , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem