Symptom
-
Crystal Reports start-up error
-
"Revocation information for the security certificate for this site is not available. Do you want to proceed?" on Crystal Reports Start
Environment
-
Crystal Reports 2008
-
SAP Crystal Reports 2011
-
SAP Crystal Reports 2013
- SAP Crystal Reports 2016
Reproducing the Issue
-
Start Crystal Reports 2016
- Get error
Cause
Internet Explorer Security settings do not allow Crystal Reports to access Start page at: http://sapcrystalproductpage.com/?locale=en_US&edition=production
Resolution
Disable the Start Page Online Resource by renaming the file start.html and offlinestart.html:
- Navigate to the folder corresponding to the version of Crystal Reports used:
- For Crystal Reports 2008:
- C:\Program Files\Business Objects\Business Objects Enterprise 12.0\win32_x86\Start Page\en
- C:\Program Files\Business Objects\Business Objects Enterprise 12.0\win32_x86\Start Page\en
- For Crystal Reports 2011, 2013 and 2016:
- C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Start Page\en
- Rename the file: start.html, to: start_old.html
- Rename the file: offlinestart.html to: start.html
- Restart Crystal Reports.
See Also
Keywords
certificate, , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016