2685423 - Sender Domains Gmail.com and Yahoo.com are Not Supported in Business ByDesign and Cloud for Customer system

When adding sender domains gmail.com or yahoo.com, the error message "To prevent the misuse of e-mail addresses, SAP only allows e-mails to be sent from domains that are owned by you" is shown.

SAP Hybris Cloud for Customer

SAP Business ByDesign

1. Go to Business Configuration.
2. Go to view Overview.
3. Search for E-mail and Fax Settings.
4. Click the link for the activity.
5. On left side, see the Allowed Domains.
6. Enter gmail.com or yahoo.com
7. Save
8. Error is triggered

Sending the mails with sender domain address as gmail.com or yahoo.com are not supported in C4C and Business ByDesign tenants.
By doing this, our IPs and domain can get added to blocklist, so it is not allowed.

This is the standard system behavior. Kindly add domains that are owned by you.

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SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions