SAP Knowledge Base Article - Public

2685853 - Admin does not have access to Import Content Tool


Admin is trying to Import Content, however cannot find the Import Content Tool.


SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to Content->Tools;
  2. Admin does not see option Import Content Tool.


The Workflows are not granted to any role associated with the User.


  1. Go to System Admin->Security->Role Management;
  2. Search and Edit the desired Role;
  3. Go to Workflows->Add one or more from the list;
  4. Expand the Content section;
  5. Check the Add checkbox for the workflows below:
    • Access Deploy Content To Server;
    • View Content Deployment Location
    • Search Content Deployment Location;
    • Import AICC Data;
    • Import SCORM Manifest as well.
  6. Hit Add;
  7. Confirm the prompt about the time duration of the process;
  8. Hit Apply Changes.


Workflow, Import Content Tool, Permission, Role, Admin action , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-PCM , iContent , Problem


SAP SuccessFactors Learning all versions