SAP Knowledge Base Article - Public

2685999 - Email campaign emails are not getting triggered to target recipient with Internal Server Error


Email campaigns are configured in the instance but emails are not getting triggered to target recipient with the error; Internal Server Error: An issue occurred during the Send process. Please try again later.

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SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login in SF → Recruiting → Marketing
  2. Select campaign name  →"Configured Campaign Name"
  3. Try to trigger email 
  4. Error occurs



Missing configuration


RMK and CSB must be enabled in Provisioning and Command Center.


Internal Server error, email, issue occured, RMK , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem


SAP SuccessFactors Recruiting all versions