SAP Knowledge Base Article - Preview

2686286 - Error upgrading the website virtual unit as of Support Pack 10 - Software Product Documentation is missing


  • Upgrading VUs that include Product Documentation or Terminal Server fails
  • This happens upgrading as of Support Pack 10 and up
  • Web site Virtual Unit upgrade fails with message "...cannot be upgrade to base Software Product Documentation does not exist in the base installation"



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Documentation, Missing, Upgrade, Failed, Product , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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